Shipping & Delivery Policy

Last Updated: November 10, 2025

We ship worldwide and aim to deliver your order quickly and safely. This policy explains processing times, delivery estimates, customs & duties, tracking, and what to do if something goes wrong.

1) Order Processing

Processing time: 1–2 business days (Mon–Fri, excluding public holidays).
Orders placed after 2:00 PM (local warehouse time) may be processed the next business day.
During launches, promotions, or holidays, processing may take longer.

2) Shipping Options & Estimates

Delivery time = processing time + carrier transit time. Estimates are business days and may vary by exact address and courier performance.

Region	Standard	Express
United States	4–7 days	2–4 days
Canada	5–9 days	3–5 days
United Kingdom	4–7 days	2–4 days
European Union	5–9 days	3–5 days
Middle East (Qatar, UAE, KSA)	3–6 days	1–3 days
Asia (India, Singapore, Malaysia)	5–10 days	2–5 days
Australia & New Zealand	6–10 days	3–6 days
Rest of World	7–14 days	4–8 days

3) Shipping Fees & Free Shipping

Fees are shown at checkout after you enter your delivery address.
Any free-shipping offers or thresholds (when available) will appear in your cart/checkout.

4) Taxes, Duties & Customs

Depending on your country, your order may be subject to import duties, VAT/GST, and customs fees. Where available, we may ship DDP (Delivered Duty Paid) so taxes/duties are collected at checkout. Otherwise, duties are paid by the customer upon delivery. Customs processing can add 1–5 business days.

5) Tracking Your Order

We’ll email you a tracking link once your order ships.
Tracking may take up to 24–48 hours to update after dispatch.

6) Address Changes & Order Edits

Need to change your address or edit your order? Contact us immediately. We can only modify orders before shipment. After dispatch, changes are not guaranteed.

7) Undeliverable & Failed Delivery

If a parcel is returned due to incorrect address, unclaimed status, or failed delivery, we can reship (postage may apply) or refund the items minus original shipping costs once returned in sellable condition.

8) Lost, Delayed, or Damaged Parcels

Delayed: If tracking hasn’t updated for 7+ days (domestic) or 12+ days (international), contact us.
Lost: If the carrier confirms loss, we’ll reship or refund per your preference.
Damaged: Email us within 48 hours of delivery with photos of the packaging and product.

9) Pre-Orders & Split Shipments

Pre-orders ship on the estimated date shown on the product page.
Your order may ship together when all items are ready, or in split shipments depending on inventory.

10) P.O. Boxes & Restricted Addresses

Some express services cannot deliver to P.O. Boxes or military addresses. If this affects your order, we’ll contact you to arrange an alternative.

11) Holiday & Peak Periods

During Black Friday/Cyber Monday, Eid/Christmas/New Year, or major sales events, processing and transit times may extend.

12) Contact Us

Questions about shipping or your order?

Email: support@wowsnug.com
WhatsApp (optional): Chat with us

FAQ: Will I pay customs duties?

Some countries charge import duties or taxes on international shipments. If we ship DDP to your country, you’ll see fees at checkout. Otherwise, duties are collected by your local customs or courier upon delivery.

FAQ: Can I cancel after ordering?

We can usually cancel within a short window before dispatch. Please contact us immediately with your order number. Once shipped, cancellations aren’t possible.

FAQ: My tracking hasn’t updated.

Tracking can take 24–48 hours to update after dispatch. If there’s no movement for 7+ days (domestic) or 12+ days (international), contact us and we’ll investigate.

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